Frequently Asked Questions
Below are some questions we are asked by customers, if you have any other questions and enquires please contact us.
Q1. Why are all the prices FROM?
This is because we work all over the UK so the price cannot be shown exact prices depend on a lot of things WHERE London or Leeds - WHEN Christmas day or next Saturday - HOW LONG Late night or early morning - SUPERVISED with staff or not - POWER your electricity or generator.
Q2. What does the standard price include?
The standard price includes all equipment needed for safe operation of the equipment and set up on site.
Q3. Do you have Insurance?
We do hold a 5 million pound public liability insurance policy but unlike some company's we will not tell you are fully covered as it is impossible for us to insure you against you liabilities. Please talk to one of our event managers if you wish this explaining.
Q4. How long do I get it for?
Unless the equipment requires supervision you can tell us what time you would like it delivering and collecting subject to availability the earlier you book the better chance you have of getting the perfect time slot.
Q5. Will you be on time?
We run a fleet of vans and each driver has a schedule at the start of the day with your requested delivery time and more than enough time to do all deliveries on time. There will always be unforeseen delays and hold ups but we normally leave enough time to cover these.
Q6. Will you turn up?
Because we have been doing this for over 12 years you can be assured you are dealing with a professional and competent company we know it has to be right today there is no tomorrow.
Q7. Will you send me confirmation?
We are dealing with hundreds of bookings and calls a day during the season so conformation will be sent by email if address given. We are a UK registered company Reg No 5152738 and are fully VAT registered 870 9953 76 all prices exclude VAT at the current rate
Q8. Do you require a deposit?
Yes a deposit make a booking a binding contract for both parties 25% deposit is required to secure the booking £20 minimum. If for any reason the booking is cancelled you may reuse your deposit to secure another date within 3 months.
Q9. Can we keep it over night?
Yes we charge a extra £30 for any bookings left after 7pm at night this can only be done if it is safe to do so and at your risk we do require a debit or credit card deposit for all over night booking.
Q10. Can you supervise the item for us?
Yes we can offer this service at a charge of £25 per hour per member of staff (4 hour minimum charge).
Q11. RPII, PIPA and Testing where do we Stand.
A big can of worms. RPII are an examining, accrediting and certificating body they train and test. We are RPII accredited for Inflatable Equipment Operator Attendant all our full time staff have taken and passed this course. RPII also train and accredit testers so some of our equipment will be tested and certificated via an RPII trained tester. Items that fall into the PIPA scheme this is a tagging and registering system so when items are tested by a RPII accredited tester they can be logged this system tests items to BS 14960:2013 Items intended for children to bounce or slide upon. There is alot of misunderstanding with this but the main thing is all equipment hired out must be tested annually by a competent person