Frequently Asked Questions
Below are some questions we are asked by customers, if you have any other questions and enquires please contact us.
Q1. Why do all of the prices say from?
The prices state from due to the variety in the service you require. The contributing factors include – Staff, generators, nationwide delivery, specific dates, late nights, short notice and more. Each of these incur additional costs at varying rates therefore our displayed prices are not final. We will happily offer you a free quotation.
Q2. What does the standard price include?
The standard price includes all equipment needed for safe operation of the equipment and set up on site.
Q3. Do you have Insurance?
We do hold a 5 million pound public liability insurance policy but unlike some company's we will not tell you that you are fully covered as it is impossible for us to insure you against your liabilities. Please talk to one of our event managers if you wish this explaining.
Q4. How long do I get it for?
Unless the equipment requires supervision you can tell us what time you would like it delivering and collecting subject to availability the earlier you book the better chance you have of getting the perfect time slot.
Q5. Will you be on time?
We run a fleet of vans and each driver has a schedule at the start of the day with your requested delivery time and more than enough time to do all deliveries on time. There will always be unforeseen delays and hold ups but we normally leave enough time to cover these.
Q6. Will you turn up?
Because we have been doing this for over 22 years you can be assured you are dealing with a professional and competent company. We know it has to be right today there is no tomorrow.
Q7. Will you send me confirmation?
We are dealing with hundreds of bookings and calls a day during the season so confirmation will be sent by email if address given. We are a UK registered company Reg No 5152738 and are fully VAT registered 870 9953 76 all prices exclude VAT at the current rate.
Q8. Do you require a deposit?
Yes a deposit make a booking a binding contract for both parties 25% deposit is required to secure the booking. If for any reason the booking is cancelled you may reuse your deposit to secure another date within 3 months.
Q9. Do you have a minimum fee and payment terms?
Yes we have a £295 excluding VAT minimum fee. Payment is always 25% to secure the booking and full payment 14 days in advance of the event.
Q10. Can you supervise the item for us?
Yes we can offer this service at a charge of £35 per hour per member of staff (3 hour minimum charge).
Q11. RPII, PIPA and Testing where do we Stand?
A big can of worms. RPII are an examining, accrediting and certificating body they train and test. We are RPII accredited for Inflatable Equipment Operator Attendant all our full time staff have taken and passed this course. RPII also train and accredit testers so some of our equipment will be tested and certificated via an RPII trained tester. Items that fall into the PIPA scheme this is a tagging and registering system so when items are tested by a RPII accredited tester they can be logged this system to BS 14960:2013 Items intended for children to bounce or slide upon. There is alot of misunderstanding with this but the main thing is all equipment hired out must be tested annually by a competent person.
To get in touch you complete the enquiry form on our contact us page, or use the details below.